![]() * Builds and tests queries for internal and external auditors and public disclosure requests. * Performs field and acceptance tests to system upgrades/patches before implementation, logs items tested along with results for historical recordkeeping. Provides application support to end users. * Participates with internal work teams, task forces, and consultants to troubleshoot issues, streamline operations, create process improvements, and prepare updated documentation resulting from changing requirements. * Serves as primary ServiceNow intake triage point, and distributes tickets based on complexity to the Senior EAMS Administrator or in some cases, the EAMS Solutions Architects. Maintain documentation and training materials for each enhancement. * Supports the EAMS Administration with testing, debugging, and enhancing the system. Enters, updates, and troubleshoots the system, assigns security to users, and monitors system performance. * Administers and oversees the EAMS for system users. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. The following duties are a representative summary of the primary duties and responsibilities. This includes adhering to system roles and permissions for user security access, analyzing, testing, implementing solutions to customer inquiries and issues, preparing documentation to support system functionality, distributing level 2 and 3 ticket requests to the appropriately trained team members to ensure customer satisfaction, creating reports and ad hoc queries, troubleshooting system problems, and providing user support in compliance with the appropriate Service Level Agreements. Under general direction of the Manager, EAMS Administration, this position is responsible for supporting the customer service needs of the Enterprise Asset Management System (EAMS). In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues. Compensation Practices: We offer competitive salaries based on market rates and internal equity. ![]() Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.ORCA Card: All full-time employees will receive an ORCA card at no cost.Parental Leave: 12 weeks of parental leave for new parents.Paid Time Off: 25 days of paid time off annually 12 paid holidays.Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit 457b - up to IRS maximum (employee only contribution).Long-Term Disability and Life Insurance.Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.Sound Transit also offers a competitive with a wide range of offerings, including: New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. Salary range is $24.03/hour to 43.07/hour, with a midpoint of $36.05/hour.
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